Returns & shipping

Shipping

Watches leave us within two working days of payment, fully insured and tracked, in a rigid case and with signature required on delivery. You receive the tracking number by email. Deliveries outside the EU may attract local duties and taxes, which the buyer pays.

14-day returns

If a watch is not right for you, tell us within 14 days of delivery and send it back within 14 days of telling us. We refund the purchase price, including standard outbound shipping, once the watch is back with us and checked.

Condition on return

• Unworn beyond trying it on, and unaltered.
• Returned with everything that came with it, including any box and papers.
• Packed in the case it arrived in, insured for the full value.

Return shipping on a change of mind is paid by the buyer. If the watch was not as described or arrived damaged, we pay the return and either repair, replace or refund it.

Servicing and warranty claims

Every watch is checked and, where needed, serviced before sale. Unless the listing states otherwise, the movement carries a 12-month warranty for normal use. Contact us before sending anything back so we can arrange insured transport.

How to start a return

Write to us through the Contact page with your order reference and a line about what is wrong. We answer with return instructions and an address the same or next working day.